In today’s professional and personal landscapes, email remains a critical tool for communication. Proper email etiquette ensures your message is clear, concise, and respectful. From subject lines to closing signatures, knowing the unspoken rules of email sets you apart as professional and courteous.
Are your emails polished and impactful, or could they use a bit of refinement? Take this quiz to evaluate how well you navigate the digital inbox and ensure you leave a positive impression every time you hit send.
1) What is the most appropriate way to address someone in a formal email?
A) "Hey"
B) "Hi [First Name]"
C) "Dear [Title and Last Name]"
D) "What's up?"
2) How soon should you reply to a professional email?
A) Within 1 hour
B) Within 24-48 hours
C) By the end of the week
D) Only when you feel like it
3) If you accidentally hit "Reply All" instead of "Reply," what should you do?
A) Send another email apologising to everyone
B) Ignore it and hope no one notices
C) Contact IT to delete the email from the server
D) Apologise to those affected if necessary and move on
4) What is the purpose of the “CC” field in an email?
A) To send the email to the main recipient only
B) To send the email to additional people for information purposes
C) To make sure the email is delivered faster
D) To keep the recipient's email private
5) What should you do if you receive an email with a lot of errors or unclear information?
A) Criticise the sender in your reply
B) Politely ask for clarification or suggest corrections
C) Ignore the email
D) Respond with your own errors
6) How should you write your subject line in an email?
A) Be vague to make it interesting
B) Write in all caps to get attention
C) Be specific and concise about the topic
D) Leave it blank
7) What is the proper way to close a formal email?
A) "Best regards," followed by your name
B) "Later," with no signature
C) "See ya," followed by your initials
D) No closing, just your name
8) When is it appropriate to use emojis in a professional email?
A) Always
B) Never
C) Rarely, and only if the recipient is a close colleague
D) Only if you're unsure about your tone
9) What should you do if you’re writing an email while angry?
A) Send it immediately to vent your frustration
B) Write it, then wait to review and send later
C) Add multiple exclamation points to emphasise your tone
D) Don’t send the email and ignore the issue
10) What does the "BCC" field do?
A) Hides recipients from one another
B) Sends the email to recipients more quickly
C) Notifies the sender when the email is opened
D) Prevents the email from being forwarded
11) How long should your professional email be?
A) As short as possible while being clear
B) As long as you want, including all details
C) Just a few words with no explanation
D) Long enough to summarise all information without concern for length
12) If someone hasn’t replied to your email after several days, what should you do?
A) Send another email politely following up
B) Forward the original email to them multiple times
C) Call them out in a public meeting
D) Ignore it and hope they see it eventually
13) What should you do if you realise you made a mistake in an email you already sent?
A) Ignore it and move on
B) Send a correction email and acknowledge the mistake
C) Blame someone else for the error
D) Delete the email from your Sent folder
14) When attaching a file, what should you do?
A) Send the attachment without mentioning it
B) Mention the attachment in the email and name it clearly
C) Send multiple large attachments without explanation
D) Assume the recipient knows what you attached
15) How should you format your email if it's lengthy?
A) Write it in one long paragraph
B) Use bullet points, headers, or short paragraphs for clarity
C) Write it in all caps to emphasize importance
D) Avoid sending long emails altogether
16) When should you use “urgent” in the subject line?
A) For every email to get attention
B) Only if the matter truly requires immediate action
C) When you’re annoyed at someone for not replying
D) Never—it’s unprofessional
17) Is it okay to use informal language like “LOL” or “brb” in professional emails?
A) Yes, if you’re emailing a friend
B) No, never
C) Only if the recipient uses it first
D) Yes, but sparingly
18) What should you do before sending an email?
A) Send it immediately to save time
B) Proofread for spelling, grammar, and tone
C) Ask someone else to rewrite it for you
D) Forget about attachments and links
19) When replying to an email with multiple recipients, what should you consider?
A) Always reply to everyone, no matter what
B) Only include relevant people in your response
C) Leave out the original sender in your reply
D) Reply separately to every person
20) What is the purpose of an email signature?
A) To showcase your personality with quotes or jokes
B) To provide your contact details and professional title
C) To add unnecessary flair to your email
D) To make your email longer
Correct Answers:
- C - "Dear [Title and Last Name]"
- B - Within 24-48 hours
- D - Apologise to those affected if necessary and move on
- B - To send the email to additional people for information purposes
- B - Politely ask for clarification or suggest corrections
- C - Be specific and concise about the topic
- A - "Best regards," followed by your name
- C - Rarely, and only if the recipient is a close colleague
- B - Write it, then wait to review and send later
- A - Hides recipients from one another
- A - As short as possible while being clear
- A - Send another email politely following up
- B - Send a correction email and acknowledge the mistake
- B - Mention the attachment in the email and name it clearly
- B - Use bullet points, headers, or short paragraphs for clarity
- B - Only if the matter truly requires immediate action
- B - No, never
- B - Proofread for spelling, grammar, and tone
- B - Only include relevant people in your response
- B - To provide your contact details and professional title
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